Tag: customer experience

Afiniti Is Redefining Contact Centers With Autonomous AI Decisioning

Afiniti has unveiled a new unified AI platform designed to transform contact center operations through real-time decisioning and autonomous interventions. The platform combines Afiniti Intelligence, Orch

How TELUS Digital is Unlocking 100 Million Dollars in Value via AI at MWC 2026

At Mobile World Congress 2026, TELUS Digital is moving the needle from AI hype to real-world ROI. By showcasing over 20 production-ready use cases and a 2-trillion-token processing engine, the telecom le

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