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Salesforce has acquired AI customer service platform Fin for $3.6 billion in a strategic move to dominate the enterprise AI agent market. The deal signals a major shift from copilot-style assistants to f
Afiniti has unveiled a new unified AI platform designed to transform contact center operations through real-time decisioning and autonomous interventions. The platform combines Afiniti Intelligence, Orch
A new global survey reveals that 75% of enterprises have rolled back or shut down customer-facing AI agents after deployment due to hallucinations, data exposure concerns, and reputational risks. The fin
Google has introduced a new conversational AI Mode inside Google Ads, allowing businesses to move beyond traditional keyword-based advertising toward real-time AI-driven customer interactions. The update
Google has introduced a new conversational AI Mode inside Google Ads, allowing businesses to move beyond traditional keyword-based advertising toward real-time AI-driven customer interactions. The update
Singapore-based Fushi Tech has launched its Fynix AI shop platform, introducing autonomous AI agents designed to function as digital employees for global merchants. The system moves beyond traditional ch
